FAQ

We’re here to help! If you have any questions or need assistance with your order or our products, check out our Frequently Asked Questions (FAQ) below. If you can’t find what you’re looking for, feel free to reach out to us directly.

Frequently Asked Questions (FAQ)

1. How do I download my digital products?
After your purchase, you will receive a confirmation email with a link to download your digital product. If you don’t receive the email, check your spam or promotions folder.

2. Can I get a refund for a digital product?
All sales of digital products (such as planners, journals, and stickers) are final, and we do not offer refunds. However, if you experience an issue with your purchase, contact us, and we’ll do our best to resolve it.

3. How do I use your digital planners or stickers?
Our digital products are designed to be used with apps like GoodNotes, Notability, etc. Simply upload your files to the app and start planning!

4. I’m having trouble accessing my product. What should I do?
If you’re having difficulty downloading or accessing your product, contact us using the details below, and we’ll assist you as soon as possible.

5. Do you offer any physical products?
At the moment, Odetogrowth focuses on digital planners, journals, and other downloadable products. If we add physical products in the future, they will be listed in our store.

6. Can I share my digital planner or stickers with others?
Our products are for personal use only and cannot be shared, resold, or redistributed. Please refer to our [Terms and Conditions] for more details.

Contact Us

Still have questions or need further assistance? We’re happy to help! Please contact us using the method below:

Customer Support Email: contact@odetogrowth.com
Response Time: We aim to respond to all inquiries within 24-48 hours

For urgent issues, please mention "URGENT" in the subject line of your email, and we will prioritize your request.